PTCL is offering complaint registration through SMS from their cell phones with the following objectives.

  • Provide a swift complaint registration channel to our Landline and Broadband customers
  • Elimination of customer wait time at our call centers for complaint registration

 

5 easy steps for SMS complaint:

Step 1 type : CMP
Step 2 type : Area code and landline number
Step 3 type : Product code
(For Landline: LL
For Broadband: BB)
Step 4 : Send to 05 1218 1218
Step 5 : Receive complaint registration number
e.g., type : CMP 042 3586 XXXX BB
OR
Simply type “HELP” and send to 05 1218 1218